Frequently Asked Questions

Axos Bank (formerly BofI Federal Bank) is a financial services company that manages nearly $10 billion in assets. Founded in 2000, we are one of the first banks to offer banking services exclusively online.

We specialize in leveraging innovative software to help clients save time and money. In September 2018, we announced a new partnership with Nationwide to deliver banking services for their customers.

The transition started November 16, 2018. You may access your account(s) at nationwide.axosbank.com starting November 20, 2018.

We are a member of the Federal Deposit Insurance Corporation (FDIC). At this time, the standard deposit insurance amount is $250,000 per depositor, per insured bank, for each account ownership category. For current information relating to deposit insurance coverage, you may contact the FDIC toll-free at (877) 275-3342 or visit the FDIC website at www.fdic.gov.

Because Nationwide and Axos Bank deposit offerings are different, customers will need to log in separately to access their Nationwide and Axos bank accounts. If you would like to transfer money between your Nationwide and Axos accounts, you can link the Axos Bank account as an external account in your Nationwide online banking platform.

For more information, please don't hesitate to email Axos Bank at [email protected]  or call at 833-232-2967.

Yes. As a digital bank, we require that you have a current email address and access to a computer. When you apply for an account with Axos Bank, you are asked to give your consent to receive communication and information in electronic form. Because we have less overhead costs than our brick-and-mortar counterparts, Axos Bank is able to offer competitive interest rates and accounts.

Only deposit accounts (such as checking, savings, or certificates of deposit) will transfer to Axos Bank. Clients with Nationwide Bank credit cards or loans will receive separate communication regarding those accounts.

Yes. The Annual Percentage Yield (APY) that you currently earn on your Nationwide Bank account will transfer to your new Axos Bank account.

As a member of Axos Bank, you can access any ATM in the nation. Most clients will be reimbursed for domestic ATM fees, depending on the account type. Please refer to the Business Deposit Account Agreement and Fee Schedule for more information.

NOTE: PNC and Money Pass will no longer part of the fee free ATM network.

The combined ATM/Debit card limits per account are as follows:

ATM LIMIT POS/PURCHASE LIMIT
$1,010 $5,000

Your account numbers have remained the same.

You can sign into online banking at nationwide.axosbank.com starting November 20, 2018. On your first visit:

  • 1. Register. You may select a new username or continue using your existing one.
  • 2. Select a new password, then confirm your identity via our security questions.
  • 3. Install the Axos Bank for Nationwide mobile app from the App Store or Google Play.

Once your registration is complete, visit our support section to find everything you need to know about the new online platform.

You can fund your Business Money Market account or Business Savings account using one of the following methods:

  • Wire transaction: Transfer funds to your account at Axos Bank by providing the following information to the transferring institution, bank, or broker:
    • Axos Bank ABA/Routing Transit Number — 122287251
    • Address:

      Axos Bank
      4350 La Jolla Village Drive, Suite 140
      San Diego, CA 92122

    • For the benefit of: Your company name and account number Wire cut-off time for same day processing: 4:00 p.m. (ET).
  • Mail a check:

    Axos Bank
    P.O. Box 911039
    San Diego, CA 92191-1039

  • Utilize our mobile app: Remote Deposit Anywhere allows you to deposit a check simply by using your smartphone to take a photo of it. Deposits can be made 24/7 and are fast, easy and secure.
  • Have your financial institution initiate a transfer of money to our Bank

 

Checks must be made payable to your business exactly as its name appears on your account. You may also make checks payable to Axos Bank or endorse the back of the check “For Deposit Only” followed by your signature and the account number.

You can withdraw money from your account via a wire transfer. Business Savings Account holders who have a checking account with bill pay can also withdraw money from the account online via funds transfer. Business Money Market account holders also have the option of using their debit card, writing a check from the account, or withdrawing money online via funds transfer.

Federal law limits the number of withdrawals and transfers from all U.S. savings and money market accounts to six (6) transfers per statement cycle. For each transaction that exceeds this limit, you will pay a $10 fee. See the Business Deposit Account Agreement and Schedule of Fees for more information.

Federal law limits the number of withdrawals and transfers from all U.S. savings and money market accounts to six (6) transfers per statement cycle. For each transaction that exceeds this limit, you will pay a $10 fee. See the Business Deposit Account Agreement and Schedule of Fees for more information.

To renew a Certificate of Deposit, you may use one of the following methods:

  • Secure message: Log into your online banking account and click the Messages tab at the top of your dashboard. Select “Compose a message” to send a secure message regarding your account. Please include in your email the new term you wish to renew your Certificate of Deposit in to.
  • Phone: Contact a Business Relationship Manager at 833-232-2967 during business hours Monday through Friday 9:00 a.m. to 9:00 p.m. (ET).
  • Fax: Send instructions, including the new term and your signature, to 1-858-350-0443.
  • USPS: Send instructions, including the new term and your signature, to Axos Bank PO Box 911039, San Diego, CA 92191-1039
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Business CDs automatically renew for the same term and at the current interest rate then paid for the term in which the account was renewed. The grace period to make changes without penalty is 10 calendar days from the maturity date. For complete details, please refer to our Business Deposit Account Agreement and Schedule of Fees.

It is best to leave your money in the CD for the entire term. An early withdrawal penalty will apply if you withdraw any or all of your funds before the CD matures. For complete details, please refer to our  Business Deposit Account Agreement and Schedule of Fees.

Axos Bank does not charge any fees to open or maintain a certificate of deposit.

No. Additional deposits cannot be made during the initial term of a CD. Once the CD matures, however, you will have the opportunity to deposit additional funds and roll over the CD into a new term. This can be done during the 10-day grace period that commences at the maturity date.

Yes. Please use the following form to request interest disbursements: click here

As a digital bank, we do not use the traditional, brick-and-mortar branch model. Instead, you can access all of your banking features using your computer or mobile device.

Whether you’re at home, the office, or on vacation – you can access your Business Banking account online, 24/7. Our Relationship Managers are also available Monday – Friday, 9:00 AM - 9:00 p.m. ET.

NOTE: If you are located in Ohio, there is an office in downtown Columbus at:

  • One Nationwide Plaza
  • Columbus, Ohio 43215

The Columbus office is open 8:00 am – 4:00 pm ET.

The Axos Bank routing and transit number is 122287251.

Yes, previous tax forms and statements have transferred to Axos Bank.
For 2018, you will receive 2 forms. One from Nationwide and one from Axos Bank. These forms will be available to view in online banking by end of January 2019. They will also be mailed to you.

  • For clients who receive electronic statements: You will continue to receive your statements via email. You may also access previous bank statements online.
  • For clients who receive paper statements: You will continue to receive monthly statements by mail.

Within 30 days of the account transfer to Axos Bank, your monthly statements will be delivered at the end of the month in conjunction with our existing statement cycle. Starting December 2018, be sure to look for mail from Axos Bank. To save money on paper statement fees, we encourage you to sign up for online statements.

As a digital bank, we encourage our customers to sign up for free electronic statements (e-statements). e-Statements allow you to view your transaction history, statements, and check images for up to two years. To sign up for e-Statements, log in to your online banking dashboard.

You may email us at [email protected] Or, you can call 833-232-2967 Monday – Friday 9:00 a.m. - 9:00 p.m. ET.

Yes. You can integrate your Axos account with both Quicken and Mint.

You may change your contact details using one of the following methods: 

  • Secure message: Log into your online banking account and click the Messages tab at the top of your dashboard. Select “Compose a message” to send a secure message regarding your account. Please include all of the updated contact information in your email.
  • Phone: Contact a Business Relationship Manager at 1-833-232-2967 during business hours Monday - Friday 9:00 a.m. to 9:00 p.m. (ET).
  • Fax: Send instructions, along with a signature, to 1-858-350-0443.
  • USPS: Send instructions, along with a signature, to Axos Bank P.O. Box 509127 San Diego, CA 92150-9127

  • For all Business Banking account types - Business Checking, Business Savings, Business Money Market, and Business Certificate of Deposit (CD)- we offer a convenient printable deposit slip – Universal Deposit Slip 
  • We offer an online deposit slip and envelope request form for Business Checking and Business Savings accounts — Order Deposit Slips and Envelopes 
  • You can deposit checks instantly from the comfort of your home or office using Mobile Deposit. Mobile Deposit is our remote deposit solution that enables you to scan checks from your computer and have the scanned images electronically transmitted into your account.

 

To order checks for your checking account, click on the Accounts tab or the Recent Transactions tile. You will be shown a list of your accounts. Click on the blue name of the checking account you want checks for. Select the Details tab and click Order Checks under Account Actions. You will be taken to Harland Clarke, our partner that offers checks and check-related products and services.

Regulation CC requires that financial institutions such as Axos Bank inform customers when check holds have been placed. Axos Bank may delay the availability to funds from your check deposits to allow us time to verify the deposit and ensure the funds are collected. The email notice states when the funds will be available. Refer to the Funds Availability Policy for further details.

The hold time is sent out in the email notifying you of the hold. Refer to the Funds Availability Policy for further details.

Yes, internal Nationwide Bank transfers have transferred to your Axos Bank account. For external transfers, you will need to reestablish all one time or recurring transfers after Nov 20, 2018.

You can access your online bank account, make payments, or move your money in a variety of ways:

  • Use your Visa® Debit card or checks for purchases and payments.
  • Pay your bills using our Bill Pay service.
  • Get cash from any ATM nationwide (no matter which bank).
  • Access your accounts through our and use many of the same features as Online Banking.
  • Deposit checks with the Axos Bank for Nationwide mobile app
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Sending a wire out from Axos Bank
To send an outbound wire, please complete our Wire Form and send it via one of the following methods:

  • Email: [email protected]
  • Fax: 1-858-350-0443
  • Outbound wires must be to the credit of the Axos Bank account holder.
  • Wire cut-off times:
  • Domestic – 4:00 p.m. ET
  • International – 3:00 p.m. ET

Wiring funds into Axos Bank
To wire funds into an Axos Bank account you will need the following information:

  • Axos Bank ABA/Routing Transit Number: 122287251
  • Address: 
    Axos Bank 
    4350 La Jolla Village Drive, Suite 140 
    San Diego, CA 92191-9878

Ensure the wire is to the benefit of your name and your account number at Axos Bank. Wire cut-off time for same day processing: 4:00 p.m. (ET). Should you or your bank have any questions, please contact a Business Relationship Manager at 833-232-2967 during business hours Monday - Friday 9:00 a.m. to 9:00 p.m. (ET).

Your business checking account may be funded in one of the following ways:

    • Wire transaction: Transfer funds to your account at Axos Bank by providing the following information to the transferring institution, bank, or broker:
    • Axos Bank
    • ABA/Routing Transit Number — 122287251
    • Address:
      Axos Bank
      4350 La Jolla Village Drive, Suite 140
      San Diego, CA 92122

For the benefit of: Your company name and account number Wire cut-off time for same day processing: 4:00 p.m. (ET).

  • Mail a check:
    • Axos Bank
      P.O. Box 911039
      San Diego, CA 92191-1039
  • Utilize our mobile app: Remote Deposit Anywhere allows you to deposit a check simply by using your smartphone to take a photo of it. Deposits can be made 24/7 and are fast, easy and secure.
  • Have your financial institution initiate a transfer of money to our Bank.

 

Checks must be made payable to your business exactly as the name appears on your account or you may make checks payable to Axos Bank. In addition, you may endorse the back of the check “For Deposit Only” followed by your signature and the account number.

Yes. Continue using your existing supply of Nationwide Bank checks. When you order new checks, you will be issued Axos Bank checks.

Your existing debit card and PIN will work until the card's expiration date (which is displayed on the card). We will send you a new Axos Bank card 30 days before your card's expiration date.

ATM-only cards starting with 640509 will not transfer to Axos Bank. All other ATM- only cards will continue to work as normal during and after conversion.

Because your account and routing numbers have not changed, your current direct deposits and automatic debits will continue to process as usual.

Physical deposits need to be mailed to the following address:

  • Axos Bank
    Deposit Operations
    P.O. Box 911039
    San Diego, CA 92191-1039

All physical deposits must be mailed to this address. Deposits mailed to Nationwide’s address will be forwarded to Axos Bank with a delay of 2 business days.

Mobile Deposit allows you to deposit checks anytime, anywhere with your smartphone. Best of all, it’s fast, secure, and completely free.
To get started (after November 20, 2018):

  • Register for online banking at nationwide.axosbank.com.
  • Download the Axos Bank for Nationwide mobile app in the App Store or Google Play.
  • Click on Mobile Deposit and follow the directions to deposit your check.
  •