Frequently Asked Questions

Axos Bank (formerly BofI Federal Bank) is a financial services company that manages nearly $10 billion in assets. Founded in 2000, we are one of the first banks to offer banking services exclusively online.
We specialize in leveraging innovative software to help clients save time and money. In September 2018, we announced a new partnership with Nationwide to deliver banking services for their customers.

If you have any questions regarding FDIC coverage, please call us at 855-232-2967.

The transition started November 16, 2018. You may access your account(s) at nationwide.axosbank.com on November 20, 2018.

We offer a variety of deposit products including, Checking, Savings, Money Market, and Certificate of Deposit accounts.

To learn about our different Checking Accounts, click here.

We offer a wide range of mortgage products to meet your needs. Click here to find out more.

Only deposit accounts (such as checking, savings, or certificates of deposit) transferred to Axos Bank.
Customers with Nationwide Bank credit cards or loans will receive separate communication regarding those accounts.

Yes. The Annual Percentage Yield (APY) that you earned on your Nationwide Bank account transferred to your new Axos Bank account.

As a member of Axos Bank, you can access any ATM in the nation. Most customers will be reimbursed for domestic ATM fees, depending on the account type.
Please refer to the appropriate Deposit Account Agreement and Fee Schedule below:

NOTE: PNC and Money Pass will no longer be part of the fee-free ATM network.

You can use your Visa® Debit card internationally wherever a Visa card is accepted. There is a foreign currency conversion rate for all International Point of Sale (POS) transactions and ATM withdrawals. View our Disclosures page for rate information. There could be additional fees imposed by the merchant or ATM used.
If you plan to travel soon, let us know by logging in to your online banking account and clicking on the Messages tab to send us a Secure Message. Provide the dates of your travel to ensure full, uninterrupted usage of your card internationally.

Your account number has remained the same.

You can sign into online banking at nationwide.axosbank.com starting November 20, 2018.
On your first visit:

  • 1. Register. You may select a new username or continue using your existing one.
  • 2. Select a new password, then confirm your identity via our security questions.
  • 3. Install the Axos Bank for Nationwide mobile app from the App Store or Google Play.
Once your registration is complete, visit our support section to find everything you need to know about the new online platform.

 

To adjust your birth date, log in to your online banking account and please select the year located in the top, left corner. Swipe to the appropriate year and choose your month and day.

As a digital bank, we do not use the traditional, brick-and-mortar branch model. Instead, you can access all of your banking features using your computer or mobile device.
Whether you’re at home, the office, or on vacation – you can access your account online, 24/7. Our Direct Bankers are also available Monday – Friday, 8:00 AM - 8:00 p.m. ET.

  • For Personal Accounts: Call 855-232-2967
  • For Business Accounts: Call 833-232-2967
  • For Personal & Business: Email [email protected] or use the chat feature at www.axosbank.com
NOTE: If you are located in Ohio, there is a branch in Downtown Columbus at:
  • One Nationwide Plaza
  • Columbus, Ohio 43215
  • The Columbus branch is open 8:00 am – 4:00 pm ET.

Yes, your previous tax forms and statements transferred to Axos Bank.
For 2018, you will receive 2 forms. One from Nationwide and one from Axos Bank. These forms will be available to view in online banking by end of January 2019. They will also be mailed to you.

We offer both telephone and mobile banking free of charge. With both services, you may look up balances and account history or transfer money between accounts, among other services.

For 24-hour automated phone banking, please call 833-323-2967. Customers will need to set up a new PIN for 24/7 telephone banking. This information will not transfer as part of the conversion. To set this up, you will need your account number and social security number the first time you call.

  • For customers who received electronic statements:
    You will continue to receive your statements via email. You may also access previous bank statements online.
  • For customers who received paper statements:
    You will continue to receive monthly statements by mail.

Within 30 days of the account transfer to Axos Bank, your monthly statements will be delivered at the end of the month in conjunction with our existing statement cycle. Starting December 2018, be sure to look for mail from Axos Bank. To save money on paper statement fees, we encourage you to sign up for online statements.

As a digital bank, we encourage our customers to sign up for free electronic statements (e-statements). Your e-Statements allow you to view your transaction history, statements, and check images for up to two years. To sign up for e-Statements, log in to your online banking dashboard.

  • Email: [email protected]
  • Phone: 855-232-2967, Monday – Friday, 8:00 a.m. – 8:00 p.m. E.T.
You may also use the online chat feature at www.nationwide.axosbank.com.

 

  • Login to your online banking account and click on the Forms tab at the bottom of the page to access the Secure Forms page.
  • Download and complete 270 Form (Request for ATM Visa Check Card).
  • Upload the form to the ‘Upload Your Forms’ section on the right hand side of the secure forms page.

In accordance with Regulation CC, all checks deposited in person or by mail are subject to a hold period depending upon the type of check deposited and your relationship with the bank. Checks deposited via mobile deposit are not subject to Regulation CC but will have a 5-day hold. Please review our disclosures for more information.

Any scheduled recurring and one-time bill payments that were set up through Nationwide Bank will transfer to Axos Bank so you will not need to rebuild your bill pay. Your bill pay history will transfer as well.

Yes, any internal Nationwide Bank transfers have been transitioned to your Axos Bank account. For external transfers, you will need to reestablish all one-time or recurring transfers after Nov 20.

  • Log in to your online banking account and click on the Forms tab at the bottom of the page to be directed to the Secure Forms page.
  • Or
  • Click on ‘Support’ located at the top of your dashboard and scroll down to ‘Contact us’.
  • Select Secure Forms.
  • Log in to your online banking account and click “Support” at the top of the page.
  • Scroll down to the “Contact Us’ section and click on Secure Forms.
  • Select and complete form 155 (Wire Request Form).
  • Upload the document to the ‘Upload Your Forms’ section on the right hand side of the secure forms page.

Register for online banking and login to your online banking account.
Click on the Messages tab located at the top of the page, from here you will be able to Compose a Message.
If you are having trouble registering, please attach your inquiry to nationwidecustomerserv[email protected]

Visit any local ACE Cash Express, CVS/Pharmacy, Dollar General, Kmart, Rite Aid, 7-Eleven, or Walgreens store, with your Axos Bank debit card and ask to load cash into your account at the register. There is a reload fee of up to $4.95.
Local customers can also use Reload @ the Register, but are still welcome to visit our branch between the hours of 9am - 5pm Monday to Friday to deposit cash as well.
We are located at: 4350 La Jolla Village Dr Suite 140 San Diego, CA 92122
ATM Deposits are only available at the address above.

Walgreens and Dollar Tree are currently unable to Reload @ the Register using EMV chip cards.

Axos Bank Savings Accounts such as our Money Market Plus account are true savings accounts that do not have the range of options to move money like a checking account. The options to withdraw funds from your Savings Account are:

  • Use your ATM card at an ATM machine.
  • Initiate a transfer of money from another Financial Institution.
  • Initiate a wire transfer (Wire Transfer Form)

Download the Axos Bank for Nationwide mobile app from the Google Play store, or Apple iTunes store.
Next:

  • Log in to the app and click “Deposit.”
  • Follow the directions on the screen.
    • Tips/Troubleshooting
      • Make sure you are in a well-lit area when taking a picture of your check.
      • Placing the check on a dark background will help your camera detect the image.
      • Tap the screen while taking the picture, your phone will focus in on the check.
      • Check the mobile app store for the latest version of the app.

       

Yes. Continue using your existing supply of Nationwide Bank checks. When you order new checks, you will be issued Axos Bank checks.

There is an issue that we are working to correct. However, in the meantime, if you select the Credit option, instead of Debit, the transaction should go through the VISA network and should be approved.

Your existing debit card and PIN will work until the card's expiration date (which is displayed on the card). We will send you a new Axos Bank card 30 days before your card's expiration date.
ATM-only cards starting with 640509 will not transfer to Axos Bank - you will be unable to use them. All other ATM-only cards will continue to work as normal.

Because your account and routing numbers have not changed, your current direct deposits and automatic debits will continue to process as usual.

Physical deposits will need to be mailed to the following address:

  • Axos Bank
  • Deposit Operations
  • PO Box 911039
  • San Diego, CA 92191-1039
All physical deposits must be mailed to this address. Deposits mailed to Nationwide’s address will be forwarded to Axos Bank with a delay of 2 business days.

Mobile Deposit allows you to deposit checks anytime, anywhere with your smartphone. Best of all, it’s fast, secure, and completely free.
To get started (after November 20, 2018):

  • Register for online banking at nationwide.axosbank.com.
  • Download the Axos Bank for Nationwide mobile app in the App Store or Google Play.
  • Click on Mobile Deposit and follow the directions to deposit your check.

 

There are two up-front costs that the buyer is responsible for when buying a home. First, there is earnest money, a nominal, good-faith deposit that shows you are serious about buying the home. It usually ranges from $500 to $2,000. Second, there is the down payment, which is a percentage of the cost of the home. The amount of the down payment depends on which type of loan you are using to purchase the home, but it is usually at least 10 percent of the home's purchase price. An exception would be a government-backed VA loan, which requires no down payment, although borrowers can choose to make a down payment if they desire.

The following table includes many of the costs you may have as a new homeowner, and how often they will occur. Your exact costs will depend on the price and location of your new home, the type of mortgage you choose, and other factors.

Homeownership Expenses How Often
Property Taxes Monthly/Annual
Private Mortgage Insurance Monthly
Homeowner’s Insurance Monthly/Annual
Homeowners Association Dues Monthly
Utilities Monthly
Maintenance and Repairs As needed
Lawn Care and Landscaping Monthly

 

When you borrow money through a home mortgage, you pay points at closing. Also known as “discount points,” this is money paid in exchange for a lower interest rate. You may also hear this referred to as “buying down the rate,” which can lower your monthly mortgage payments. A "point" is equal to 1 percent of the amount of your mortgage (or $1,000 for every $100,000 you have borrowed).

Discount points are fees that you pay directly to your lender at close in exchange for a lower interest rate over the life of your mortgage. As a result of this one-time payment, also known as a prepaid interest payment, you will have a lower monthly mortgage payment.
The cost of each discount point is equal to 1 percent of the principal loan amount. For example, if your principal loan amount is $200,000 mortgage, one discount point would equal $2,000. You can break discount points into fractions; for example, if your principal loan amount is $200,000, 1.50 discount points would equal $3,000.
Whether paying discount points makes sense in your case depends, in part, on how long you plan to stay in your home. Use the following process to calculate your break-even point. Find the difference between the monthly payment without discount points and the monthly payment with discount points. Then, divide the amount charged for discount points by the amount you would save each month. The result is the number of months you would have to stay in your home in order to reach the break-even point on paying discount points.

Closing occurs when you sign all of the paperwork  and are allowed to assume ownership of your new home. At this point, you will be responsible for certain applicable costs, such as title insurance, discount points, and fees for loan origination, loan applications, appraisals, housing surveys, and your first month of homeowner's insurance. Closing costs can total up to 8 percent of the purchase price of your new home.

A short sale occurs when a homeowner sells their property for less than the amount owed on their mortgage, and their mortgage lender agrees to the "short" payoff. Before you commit to purchasing a home as part of a short sale, be sure to consider the fact that a foreclosure on the property is still possible and short sale properties may have structural and other problems. In addition, short sales often take a long time to complete.

Getting prequalified for a mortgage is the first step in the loan application process. Once you obtain pre-approval for a specific loan amount, you can start shopping for your home.

When you receive the purchase contract from the seller’s agent, submit a copy to your mortgage consultant. We can then begin processing your home loan. If you have not done so already, now is the time to provide us with all of the necessary documents to verify your income and assets.

We are pleased to offer a conditional close-of-escrow guarantee. We will work with you and your real estate agent to make sure your loan closes according to your timeline. For this to occur, you will have to provide all of your required mortgage documents to us on time and do your part to prevent any delays along the way.

You can represent yourself in real estate transactions; however, a qualified real estate agent can bring valuable experience, skill, and insight to the home buying process. An experienced real estate professional can also look after your interests, especially during negotiations.

The larger your down payment, the lower your monthly mortgage payment. However, your monthly payment will also depend on your credit history and the type of mortgage you choose. A standard down payment is 20%, but depending on the type of loan, the down payment can be anywhere from 0% (e.g., a VA Loan) to 3.5% (e.g., an FHA Loan) to 10% or more.

Collateral
When you enter into a mortgage agreement with a bank, you’re signing a legal contract. According to the terms of that contract, you promise to pay back the loan, plus any agreed-upon interest and costs associated with the mortgage lending process.
In order to secure the funds to purchase your new house, you use the house as collateral for the loan. If you fail to repay the loan, you agree that the bank can take back the house in lieu of repayment.
Principal and Interest
In mortgage lending, principal refers to the amount of money you borrow to finance the purchase of your home. You can lower this amount by making a larger down payment up front.
The interest is the additional amount of money you agree to pay the bank in order to use the principal amount as payment for your new home. The interest rate is commonly expressed as a percentage. Your interest rate will depend on many factors, including whether you opt for a fixed rate or adjustable rate mortgage.
Together, principal and interest will make up most of your monthly payment. Through a process called amortization, your initial monthly payments will go primarily toward paying down your interest, while your later monthly payments will go primarily toward paying down your principal balance.
Taxes and Insurance
Your mortgage payment will likely include taxes and insurance. If these are paid as part of your mortgage payment, they will be paid through an escrow account.
Property taxes are levied by your community and are calculated as a percentage of the value of your property. Usually they are for local costs such as schools, roads, and public services. Keep in mind the amount of taxes you will have to pay on your property as you consider how much of a mortgage payment you can afford.
In order to obtain a mortgage, most lenders require that you have a home insurance policy in place. It covers your home and personal property against fire, theft, and other damage and losses. If your property is located in a special flood hazard area, you will be required to carry flood insurance, as well.
There are also cases in which you will be required to obtain additional insurance before being eligible for a mortgage. If you put down less than 20 percent on a conventional loan, you will probably be asked to get Private Mortgage Insurance (PMI). This PMI protects the lender in case you default on the mortgage. If you select a loan backed by the Federal Housing Administration (FHA), you’ll also have to pay mortgage insurance. This functions the same way as PMI, except that you must make payments for 11 years or the life of the loan, depending on your terms.

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