Frequently Asked Questions

Because Nationwide and Axos Bank deposit offerings are different, members will need to log in separately to access their Nationwide and Axos bank accounts. If you would like to transfer money between your Nationwide and Axos accounts, you can link the Axos Bank account as an external account in your Nationwide online banking platform. For more information, please don't hesitate to email Axos Bank at [email protected] or call at  1-855-232-2967.

You can find your full account number within your electronic statements online. To view these, log in to online banking and select “Online Statements.” You can then preview each account statement and view your account numbers.

Your e-Statements allow you to view your transaction history, statements, and check images for up to two years.

Your password, user ID and any contact information can be changed easily within your online banking profile. Log in to online banking, click your name in the upper-right hand corner, then click Login & Security. Once you reach the Login & Security page, follow the directions to change your password.

Identity verification is an additional security step that we use to confirm your account is safe. To confirm your identity, we ask questions that only you know the answer to or we'll send a security code to your registered device.

Log in to your online banking account and click on the Support button at the top of the page. Then click on the Secure Forms tab under Contact Us at the bottom of the page to access the Secure Forms page. Download and complete form 500 (IRA Contribution Instructions). Upload the document to the ‘Upload Your Forms’ section on the right-hand side of the secure forms page.

  • For members who received electronic statements: You will continue to receive your statements via email. You may also access previous bank statements online.
  • For members who received paper statements: You will continue to receive monthly statements by mail.

Within 30 days of the account transfer to Axos Bank, your monthly statements will be delivered at the end of the month in conjunction with our existing statement cycle. Starting December 2018, be sure to look for mail from Axos Bank.

To save money on paper statement fees, we encourage you to sign up for e-Statements. Your e-Statements allow you to view your transaction history, statements, and check images for up to two years.

As a digital bank, we encourage members to sign up for free electronic statements (e-statements). To sign up, log in to your online banking dashboard.

You may also use the online chat feature at nationwide.axosbank.com .

 

We offer both telephone and mobile banking free of charge. With both services, you may look up balances and account history or transfer money between accounts, among other services.
For 24-hour automated phone banking, please call 855-232-2967. Members will need to set up a new PIN for 24/7 telephone banking. This information will not transfer as part of the conversion. To set this up, you will need your account number and social security number the first time you call.

Download the Mobile app from the Google Play store, or Apple iTunes store. Next: Log in to the app and click “Deposit.” Follow the directions on the screen. Tips/Troubleshooting Make sure you are in a well-lit area when taking a picture of your check. Placing the check on a dark background will help your camera detect the image. Tap the screen while taking the picture, your phone will focus in on the check. Check the mobile app store for the latest version of the app.

When you login to your online banking dashboard, you can use the “Pay Bills” feature to set up one-time or recurring payments. Choose from hundreds of utilities, credit card companies and retailers. Or, create a new payee on your own.

Login to your online banking dashboard, click the “Move Money” tab, then click the “Pay it Now” tab underneath it. Once you reach the “Pay It Now” page, follow the directions to complete your payment.

No, the payment will be processed within 3 - 5 business days.

No, a person does not need to have a Nationwide or Axos account to receive funds.

Log in to your online banking account and click “Support” at the top of the page. Scroll down to the “Contact Us’ section and click on Secure Forms. Select and complete form 155 (Wire Request Form). Upload the document to the ‘Upload Your Forms’ section on the right hand side of the secure forms page.

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